CA Affiliate member and UK-based, legal technology provider InfoTrack has delivered eCOS; a powerful, new electronic client onboarding solution that builds on their momentum in the digital conveyancing space.
Pioneers of digital conveyancing and the first legal technology vendor to facilitate electronic signatures for deeds, InfoTrack has been operating from its London base since 2015 delivering digital conveyancing solutions and services to more than 15,000 law firms across the UK.
eCOS (electronic Client Onboarding) connects law firms with their clients through a single portal and provides everything they need to onboard their clients, digitally. It’s game-changing because it condenses a process that used to take two weeks, into just two hours. The ability to verify identity and funds authentically and safely in a single, data-driven solution for law firms is radical and has been welcomed by firms to support the conveyancing industry in a time of crisis.
“InfoTrack utilised 2020 to challenge what we knew about digital onboarding and double down on what our clients said they needed to get them through the challenges of high volume onboarding over the last 12 months” says Scott Bozinis, Chief Executive Officer at InfoTrack; adding “eCOS gives them everything from biometric Verification of Identity (VOI), Source of Funds solution (VOF) and client care packs, to onboarding questionnaires, therefore ending the practice of completing data using PDF Law Society TA forms”.
Described as a ‘virtual front office’, eCOS integrates the entire onboarding journey to maximise the use of early digital data in a property transaction and streamlines how firms obtain key client information to start a transaction, It’s client onboarding made simple.
“InfoTrack has helped us make the onboarding process smoother and more intuitive for clients. It has also reduced our reliance on post, enabling us to become greener as well as more efficient”; says Rob McKellar, Head of CLS Strategic Growth & Residential Conveyancing, Slater and Gordon.
eCOS is designed to streamline the client onboarding data within a property transaction. The earlier the data is gathered, the better informed all parties in the transaction are.
Jane Pritchard, Chief Product Innovation Officer at InfoTrack adds that, “Delivering an onboarding solution that enhances process is how we arrived at a virtual front office through eCOS. Challenging the traditional use of point solutions, we provide a fully connected took kit within the InfoTrack platform, seamlessly embedded into CMS with an integrated workflow. eCOS is all about collecting data early and speedily to power the complete conveyancing transaction. eCOS puts the conveyancer in the driving seat and into 6th gear. Collecting the early data in eCOS powers the complete conveyancing transaction (which the wider IT platform facilitates).
To find out more, visit https://www.infotrack.co.uk/services/conveyancing/electronic-client-onboarding-solutions/