The Pledges, which we launched in December 2012, are the conveyancing industry’s first ever set of customer service commitments which go above and beyond existing regulations and accreditation schemes.
We developed the Pledges to ensure that its members provide their customers with the transparent, efficient and professional service that home-buyers expect when making one of the biggest decisions of their lives.
The commitment made by all our members to uphold them marks a significant milestone in the history of the housing market. It is the first time licensed conveyancers as well as solicitors have joined together to create and uphold a formal industry-led commitment to improving the house-buying process. The Pledges are a great achievement for the Association and represent a significant step forward for improving the industry.