BLTF Conversations Continued: How and Why Does Client Experience Impact the Balance Sheet?
2026-03-31 12:00 - 13:00 (Europe/London)
At BLTF 2026, Legl hosted a panel discussion on The Connected Client, and we asked a simple question: if you believe your clients are your firm’s most valuable asset, why doesn’t your firm measure their experience? Most hands in the room went down. This webinar picks up that conversation and goes further – exploring the direct link between client experience and firm revenue, with real data from real law firms.
In 60 minutes, we’ll cover:

The cost of friction – what 14 client touchpoints before a matter begins actually costs in drop-off, conversion, and time-to-revenue
The revenue case for CX – how a 10% increase in referrals generated £1M in additional revenue, and what smart payment tools do to your cash flow (hint: 11-hour average settlement time)
The ownership gap – what happens when no one in the firm owns client experience, and how to fix it
Live Q&A

This session is for law firm leaders, COOs, heads of operations, and anyone responsible for growth, client relationships, or the firm’s commercial performance.‍
Continuing the conversation from BLTF – but you don’t need to have attended to get value from this.

AGM & All Member Meeting – 7 May
2026-05-07
Conveyancing Association AGM & All Member Meeting is being held on 7 May at the offices of Dual, 1 Creechurch Place, London EC3A 5AF starting at noon for lunch.
Sponsored by Dual.

These quarterly meetings provide an opportunity for members to come together with an expert panel of speakers to share knowledge, make decisions and take a key role in the advancement of the conveyancing sector.
Every meeting is an experience, with the opportunity to make valuable connections, while also re-connecting with your fellow members in a more relaxed setting.
Topics for the meeting include:
🏠 HMRC Tax Advisor Requirements Session
🏠 Cyber Security
🏠 Road Agreements and Bonds
🏠 Legal Member Open Session, Issues of the Day
Continued Competence
Continuing competence is a career-long enhancement of knowledge, skill and judgement, members can fulfil their annual training requirement, simply by attending our various events and reading our guidance notes.
These quarterly meetings provide a unique opportunity for members to engage with an expert panel of speakers, share insights, and take an active role in advancing the conveyancing sector. Each meeting is not just an event, but an experience, an opportunity to forge valuable connections and reconnect with fellow professionals in a meaningful way.
This is an essential event for all CA members. Attending will also contribute to your continuing competence, allowing you to enhance your knowledge, skills, and judgment while fulfilling your annual training requirements.
Join your fellow attendees for a drink’s reception kindly hosted by Dual at Boki.

AGM & All Member Meeting – 7 May | Booking

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All Member Meeting
2026-07-02 12:00 - 17:00 | Surveyors House, 12 Great George Street, London, SW1P 3AD
All Member Meeting is being held on 2 July at Surveyors House, 12 Great George St, London SW1P 3AD
These quarterly meetings provide an opportunity for members to come together with an expert panel of speakers to share knowledge, make decisions and take a key role in the advancement of the conveyancing sector.
Every meeting is an experience, with the opportunity to make valuable connections, while also re-connecting with your fellow members in a more relaxed setting.
Draft Meeting Agenda to include:
🏠 Scaling a Conveyancing Practice workshop including sustainable growth, balancing volume and margin, considerations when opening new offices, expanding, maintaining compliance with regulatory requirements, and scaling multidisciplinary firms
🏠 PI and risk considerations associated with scaling a practice, including regulatory scrutiny as firms grow in size and scale and lessons arising from recent sector events
The full agenda will be confirmed shortly.
Continued Competence
Continuing competence is a career-long enhancement of knowledge, skill and judgement, members can fulfil their annual training requirement, simply by attending our various events and reading our guidance notes.
Networking Drinks
Join your fellow attendees for a drink’s reception.

All Member Meeting | Booking

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All Member Meeting and Networking Dinner
2026-10-08 12:00 - 23:00 | The Royal Liver Building, Pier Head, Liverpool, Merseyside, L3 1HU, United Kingdom
The All Member Meeting, taking place on 8 October at the Liver Building, Liverpool.
The Royal Liver Building is a Grade I listed landmark on Liverpool’s Pier Head, completed in 1911 as one of the world’s first skyscrapers. As part of the “Three Graces,” it is famous for its clock towers topped by mythic Liver Birds, Bella and Bertie.
As we gather in this historic setting, we too will be shaping the future of conveyancing, through insightful presentations, engaging discussion, and interactive workshops.
These quarterly meetings provide an opportunity for members to come together with an expert panel of speakers to share knowledge, make decisions and take a key role in the advancement of the conveyancing sector.
Every meeting is an experience, with the opportunity to make valuable connections, while also re-connecting with your fellow members in a more relaxed setting.
Continued Competence
Continuing competence is a career-long enhancement of knowledge, skill and judgement, members can fulfil their annual training requirement, simply by attending our various events and reading our guidance notes.
These quarterly meetings provide a unique opportunity for members to engage with an expert panel of speakers, share insights, and take an active role in advancing the conveyancing sector. Each meeting is not just an event, but an experience, an opportunity to forge valuable connections and reconnect with fellow professionals in a meaningful way.
This is an essential event for all CA members. Attending will also contribute to your continuing competence, allowing you to enhance your knowledge, skills, and judgment while fulfilling your annual training requirements.
Networking Dinner
After the day’s events, join us for a special dinner in the Liver Building including a tour of some of the buildings hidden secrets, journeying to the 15th Floor to get breathtaking views across Liverpool. This extraordinary setting provides the perfect backdrop to reflect on the future of conveyancing while networking with your fellow members.
Accommodation
We have negotiated a reduced rate for accommodation at the Hilton Liverpool for £130.00 plus VAT
Rooms can be booked with the conference team
Please note that places are limited and will be allocated on a first-come-first-served basis, so don’t delay secure your place today.

All Member Meeting and Networking Dinner | Booking

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We have negotiated a reduced rate for accommodation at the Hilton Liverpool for £130.00 plus VAT.
Accommodation will be invoiced.

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**If any guests are sharing rooms, please let us know via email to secretariat@conveyancingassociation.org.uk

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