At the beginning of lockdown, and throughout, we have worked with our member conveyancers to identify key issues in safely moving home throughout the pandemic and what you would need from lenders in support of this.
Given the boom in the market, we would like to know what your current experience is of the service and communication with lenders, which lenders are leading the way and what the CA can do to work with the lenders to improve their services.
The survey only takes 8 minutes to complete – many members have told us they are regularly on hold to a lender for 2 hours so if we can get enough responses to change things for the better, this is time well spent!
Please use the following link to access and complete the survey:
Thank you in advance for your support and assistance in improving the home moving process.