An environmental report is a small, but crucial, piece of a much larger puzzle for commercial property transactions, which can reveal issues that may impact your client's property, future plans for the property, and potentially, the monetary value of the property. This session will cover the foundations of a Commercial Environmental Report and how it…

Preventing and managing complaints can prove challenging, which is why we'll be joined by Phil Edwards, Managing Director at Quality PI, and Business Consultant Lisa Summerton, who together will help you with essential strategies for preventing and effectively managing complaints, including: - understanding the difference between complaints, circumstances and claims; - recognising the precursors to…