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Bennett Oakley Solicitors exceed customer expectations with Redbrick Solutions conveyancing case management

Bennett Oakley Solicitors first opened their doors in 1957 and continue to take pride in their dedicated service to both private clients and commercial law matters. The team at Bennett Oakley aim to deliver excellent client care and offer effective legal advice that helps clients achieve their goals in an efficient and cost-effective manner. As a trusted advisor, the firm wanted to source a conveyancing case management system to support their conveyancing offering and continue to exceed clients’ expectations.

During 2017 the firm sought to acquire a fully customisable case management system for their residential department that allowed them to adapt to changing situations quickly and uniformly. Redbrick’s conveyancing case management solution provides the functionality to design custom workflows specific to the firm’s requirements. The workflows allow the firm to progress a matter efficiently and accurately, utilising multiple triggers to automatically produce documents, forms, emails and text messages at the click of a button.

The residential team and their clients also benefit from the online document portal, with two factor authentication, to securely upload documents and updates pertaining to the matter for clients to review at their leisure. Clients are also able to electronically sign and securely upload any documents that need returning to the firm. The secure online portal has provided Bennett Oakley with the tools to provide high level of service and the firm have found this to be a key feature clients look for when sourcing a firm to act for them.

Samuel Cash, Practice Manager, Director at Bennett Oakley Solicitors comments,

“We decided to go with Redbrick in 2017 as the chosen case management system for our residential conveyancing department. Our residential department is the biggest department within the firm so it was important to pick a tool that would effectively streamline the process as much as possible, however, still have the flexibility to suit our firm and lawyers. Another advantage is Redbrick’s integration with Quill Pinpoint, our legal accounting software, keeping all of our cases, contacts, financials and documents organised in one place.

The help from Ryan Field and Paula Cooke has been fantastic over the years. They have always been on hand to assist with any queries we may have.”

Bennett Oakley Solicitors are proud of the dependable and expert advice they have delivered over the years and Redbrick Solutions continue to support the firm’s conveyancing offering.

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