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Michael W. Halsall Solicitors, one of the UK’s leading firms specializing in Road Traffic Accident claims, has selected CA Affiliate member, Converge Technology Specialists (Converge TS), to deliver Disaster Recovery and a 24/7 Managed Support Service.
The practice, established in 1987, deals exclusively with uninsured loss recovery and personal injury claims and employs more thanone hundred people. The Firm has an excellent reputation nationally and recovers over £30 million in compensation for clients every year.
Michael W. Halsall Solicitors pride themselves on being proactive in their approach to claims handling and monitor standards daily in order to continually improve service to their customers. The team recognized the importance of having systems in place that are well managed and supported at all times, to ensure their staff can always respond to client needs. They also wanted to put in place a comprehensive disaster recovery plan to protect their critical systems, data and information relating to client matters.
Michael W. Halsall Solicitors selected Converge Technology Specialists (Converge TS) to deliver a comprehensive Disaster Recovery solution and 24/7 Support. The activation of these fully managed services gives the firm complete confidence in the event of a disaster, minor or major, they can recover critical business systems and continue to provide the high levels of service their clients demand.
Andrew Simcott, Head of Business Development at Michael W.Halsall, explained “We have built a reputation for providing the highest quality legal advice both to large organizations and to individuals, and our recommenders include some of the UK’s largest insurance companies. As such, it is vital that we have 24/7 support in place to ensure that our systems are always running effectively and that our teams are fully supported, enabling them to focus on delivering excellent standards of customer service.
“It is also vital to us that we can continue to deliver a service to clients under any circumstances. Knowing that we have a comprehensive disaster recovery plan in place is essential to the running of our business, particularly with the increasing threat of cyber-crime, alongside other events which can potentially interrupt delivery.”
Nigel Wright, Founder and Managing Director of Converge TS said “We’re delighted to be providing Disaster Recovery and 24/7 Support Services to the excellent team at Michael W. Halsall Solicitors. Putting in place a robust disaster recovery and business continuity plan should be at the top of any firm’s list of priorities, especially as provision is coming under increasedscrutiny from insurers and clients.”