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“Customer-First Isn’t a Strategy, It’s a Culture” confirms Dye & Durham’s new MD
Dye & Durham has appointed Colin Bohanna as its new UK Managing Director, ushering in a new era of regional focus and customer-centricity for one of the country’s leading legal technology providers.
With over 20 years’ experience spanning Oracle, Indeed, Clio and mentoring several high-growth startups, Colin brings a rare mix of commercial acumen and leadership depth to the role. His appointment comes at a pivotal moment for Dye & Durham as it moves to a regional operating model that reflects the unique needs of the UK legal sector and unifies its extensive portfolio of acquired technology and service brands.
“This is a business with an incredible foundation,” Colin says. “We’ve brought together some of the UK’s most respected tech and service providers. Now we have the opportunity to deliver all of that experience, knowledge and innovation under one brand and that’s a very strong proposition. It’s one I’m really proud to lead.”
Since joining, Colin has focused on operational efficiency and customer experience. The introduction of a centralised support system has helped streamline service, drive first-contact resolution and improve consistency across the organisation, closely aligning with his priorities. The result? Faster answers, better outcomes and a stronger connection with customers.
“Customer-first isn’t just a strategy, it’s a culture,” he adds. “Everything we’re doing, from internal realignment to external engagement, is about making it easier for firms to work with us and succeed.”
Looking ahead, Colin is optimistic about the opportunities for legal professionals particularly in how they can harness innovation without losing focus on client value.
“AI is a huge conversation in the industry right now, and rightly so,” he says. “It has the potential to create big efficiency gains but it also challenges traditional business models like the billable hour, for example. What matters is how we help firms adopt it thoughtfully, making sure tools are fit for purpose, secure and genuinely improve the client experience. That’s where Dye & Durham has a real role to play.”
Outside of work, Colin is equally committed to helping others grow. He’s mentored start-up founders through Enterprise Ireland for nearly a decade, offering commercial and structural advice to early-stage businesses.
“I’ve always been very passionate about mentoring,” he explains. “Start-ups are driven by brilliant ideas, but they often need help scaling commercially. Whether it’s in business or with the teams I lead, I love supporting people to unlock their potential.”
That philosophy carries through to his home life, too. “These days, most of my spare time is spent on the sidelines watching my daughter play football,” he laughs. “There’s a lot of crossover – it’s about backing talent, creating the right environment and being there to cheer people on as they find their stride.”
Looking ahead, Colin’s vision for Dye & Durham UK is clear: a trusted, agile partner delivering practical tech that makes life easier for legal professionals. “We’re here to help firms grow faster and with less effort. That’s what we’re building and we’re already seeing great momentum.”
About Dye & Durham UK:
Information on Dye & Durham UK can be found here: www.dyedurham.co.uk
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