Regardless of your law firm’s dedication to delivering excellent client service, occasional complaints are inevitable. When a grievance is made, a prompt and effective response defuses the situation, safeguards your firm’s reputation, and reduces the chances of future complaints. Here…
With legal practices increasingly reliant on digital technologies, the guardianship of sensitive client information and financial assets has taken centre stage. A backdrop of rising cybercrime, notably propelled by Russian-backed groups amid the ongoing conflict in Ukraine, means the legal…
Avoiding the glib response – ‘automate your business’ – there’s very practical guidance that can help legal firms to improve the speed of their workflows, and the pace of the property chain. Small steps, which are easier to implement. If…
The term ‘proptech’ can mean many things. Modernisation and new technology run the risk of accidentally implying complexity and difficult transitions to something new, unfamiliar or perhaps even unproven. That’s unfortunate, as there are already many types of conveyancing technology…
The property transaction is subject to many potential risks and legal firms are coming under increasing pressure in their obligations to prevent and identify financial crimes, and protect their clients’ interests during their transactions. The property market continues to be…
Next-gen proptech (such as conveyancing technology) can solve many problems, but it’s crucial to find the right balance between automated systems and human customer service. The right mix enables conveyancers to differentiate an approach to the market, and nurture their…