Thirdfort helps Muve build compliance at scale

Client due diligence platform Thirdfort has helped Muve, one of the UK’s largest conveyancing firms, to create a 350% improvement in AML check efficiency since 2024. This was driven by a transformation that included streamlining workflows and leveraging Thirdfort for verification.

With an increasingly complex compliance landscape combined with a large operation, Muve needed a platform that could match the speed of its business and meet the requirements of a challenging regulatory environment.

Emma Bough, Director and General Counsel at Muve, said: “When you are only utilising manual checks or working with an ineffective partner, particularly at high volume, you have no real concept of what you might have missed. The reality is, you don’t know what you don’t know, because there’s a lack of consistency.”

That’s why Muve embedded Thirdfort in its workflow, allowing the conveyancing firm to have an auditable process, which means it can now quickly identify riskier transactions and reduce risk.

Prior to embedding Thirdfort, analysts were defaulting to manual habits. The guidance was not aligned with the risk, and the technology was not being used to its potential.

Now with Thirdfort, the Muve team has recorded a 350% increase in AML verification sign-off efficiency, comparing their tech-enabled process against the fully manual approach they’d been using before. They now meet a tighter 24-hour resolution target 98% of the time.

Central to that transformation was the uniform report structure that Thirdfort provides. When every client’s report follows the same format, the onboarding team knows where to look and what to look for. Nothing slips through the cracks, and conveyancers can view the matter risk assessment holistically. For a firm like Muve, that time saving compounds across every file.

Maneka Dedigama, Head of AML, Fraud Detection, Process Audit and Compliance at Muve, added: “That is an amazing efficiency gain for the conveyancing department. They can backfill that time saved with more cases and apply their focus where it is needed most. That’s huge for us, it’s good for business, client experiences and it’s also good for conveyancers who have better experiences at their desks every day.”

Olly Thornton-Berry, co-founder and CEO of Thirdfort, concluded: “Compliance teams are under pressure. Regulators demand greater rigour. Fee earners and clients wanting less friction. As Muve’s experience shows, too often the tools that regulated professionals must work with make that harder. Thirdfort enables conveyancers and other regulated professionals to gain greater insights and take control of their compliance process.”