The Conveyancing Association (CA) - the leading trade body for the conveyancing industry – has…
A vulnerable pensioner has issued a heartfelt thank you after a family-run law firm went above and beyond to help him in his hour of need.
In fact, Yvonne Currow of independent family law firm Adcocks Solicitors of Lichfield, went the extra mile on more than one occasion to help the 89-year-old from Lichfield.
Due to mobility issues the elderly man was unable to get to their Lombard Street office so, Yvonne had been visiting him at home, but this led to concerns for his welfare, and she reached out to Social Services to seek support for him.
When she later found out he had no food in she called Social Services once again and they delivered a care package to him.
And her kindness didn’t stop there. She also went to see him, in her own time after work, to sort out his dinner and get him some more shopping.
As a result of her intervention, as well as social services, the pensioner’s GP is now involved, and a carer has been working with him.
Pensioner thanks caring solicitor who went the extra mile to help him
It’s her acts of kindness that have led the pensioner to send Yvonne a message, and the head of the private client department, Kerry Davies, to say how thankful he is for them stepping in to help him.
The man, who is not being named due to his vulnerable status, said: “I want to tell you how your assistant has done a nice job in supplying me with food. I couldn’t ask for a better service. So, I thank you very much, the both of you. Thank you.”
Kerry Davies, who has headed up the firm’s private client services since September 2020, said: “We are honoured and humbled that a grateful client has been in touch to sing the praises of Yvonne in our private client team for going above and beyond in helping him.
“Yvonne is a shining example of the values that Adcocks’ has at its heart and shows the impact that acts of kindness can have on others.
“As a family run law firm, we always treat our clients as individuals with a personal touch because we truly care about their wellbeing as much as resolving their legal issues.”
For more on Adcocks, whose specialist areas include leasehold reform, call 01543 442100 or visit www.adcocks-solicitors.co.uk.