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Well established firm, Bird Wilford & Sale Solicitors, offer a wealth of legal services for company, commercial, public sector, and private clients in contentious and non-contentious matters. The firm take pride in the excellent client care that they deliver and knew that to sustain this exceptional service in a rapidly evolving market, they required a case management solution to support their conveyancing offering. The firm appointed Redbrick Solutions to benefit both their team and clients by assisting them at every step of the legal conveyancing process.
Acquiring the award-winning Redbrick Conveyancing Case Management has provided the firm with 24/7 online case tracking and agent tracking for their clients to access. The automatic case tracker updates details in real time, enabling their clients to have access to case updates at their convenience. This reduces the volume of inbound phone calls, enabling the firm to progress with matters more efficiently. Agents also use the online tracking service to quickly see updates across all of the properties they have referred to the firm.
Tracking the progress of matters is well received by the firm and their clients and they also benefit from the online document portal, with two factor authentication, to securely upload documents pertaining to the matter for clients to download and review at their leisure. Clients are also able to electronically sign and securely upload any documents that need returning to the firm. The secure online portal has provided Bird Wilford & Sale Solicitors with the tools to continue providing a high level of service, especially during the pandemic when working from home was introduced and face to face appointments were not always possible.
Prior to adopting Redbrick, duplicating data entry on conveyancing matters was a key concern for the firm. With Redbrick’s conveyancing case management solution, the firm never need to rekey data and have eliminated the risk of error. Redbrick provides seamless data transfer between the case management solution and integrated conveyancing partners including, Land Registry, SDLT and Biometric AML. The integrations have delivered a quick and streamlined process saving a significant amount of valuable time for fee earners.
Roy Rollings, Director & Solicitor at Bird Wilford & Sale Solicitors comments,
“We first learnt about Redbrick Solutions at a conveyancing conference and were very impressed by the user interface and the ability to significantly save time on our conveyancing matters. The user-friendly software has provided numerous benefits to both our staff and clients and has been fully embraced by the team. Redbrick has increased our capacity for work and undoubtedly improved the service we offer to our clients.”
Bird Wilford & Sale Solicitors aim to continue improving their legal offering and Redbrick Solutions assist the firm in delivering a high level of service to their clients.